To request a refund for a lost item, please follow these steps:
Step 1: Contact Customer Support
Email us at admin@hivtest.com.my with your order number and details about the missing item.
Our team will initiate an investigation with the courier service to confirm the status of the shipment.
Step 2: Courier Service Investigation
The courier service will conduct an investigation to determine the location of the lost item. This process
may take up to 7 business days.
During this period, we may request additional information from you to assist with the investigation.
Step 3: Confirmation of Loss
If the courier service confirms that the item is lost, we will notify you and proceed with the refund
process.
If the courier service locates the item, we will update you on the revised delivery status.
4. Refund Processing
Once the loss is confirmed by the courier service, we will process your refund:
You will receive a confirmation email regarding the approval of your refund.
A credit will automatically be applied to your original method of payment within 15 business days.
5. Late or Missing Refunds
If you haven t received your refund within the expected timeframe, please:
- Check your bank account or credit card statement again.
- Contact your bank or credit card company; it may take some time before your refund is officially
posted.
- If you've done all of this and still have not received your refund, please contact us at
admin@hivtest.com.my.
6. Changes to This Refund Policy
We reserve the right to update or modify this refund policy at any time. Any changes will be posted on this page, and the effective date will be updated accordingly.
7. Contact Information
If you have any questions about our refund policy for lost items, please contact us:
Email: admin@hivtest.com.my
Thank you for shopping with
https://www.nexuslaboratories.com.my/
